Refund Policy

At My Such, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we offer a 30-day refund and return window, subject to the conditions below.

1. 30-Day Return Window

You may request a return within 30 days of receiving your order.

To be eligible for a return, the product must:

  • Be unused and in its original condition

  • Be returned with its original packaging and accessories

  • Include the original invoice or order details

  • Not show signs of damage, misuse, or alteration

2. Non-Returnable Products

Certain products may not be eligible for return due to hygiene, safety, or other applicable restrictions.

Products that have been used, damaged after delivery, or returned without their original packaging may also be refused.

3. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery. We may request photographs or other information to verify the issue.

After verification, we may provide a replacement or refund, depending on the circumstances.

4. Refund Process

Once your returned product is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved, the refund will be processed using the applicable payment method or refund process.

Please allow additional time for your bank or payment provider to reflect the refund in your account.

5. Return Shipping

Return shipping costs may be the responsibility of the customer unless the product received was damaged, defective, or incorrect.

6. How to Request a Return

To request a return or refund, please contact us with:

  • Your order number

  • Reason for the return

  • Photos/videos, if applicable

  • Relevant product details

Customer Support: support@mysuch.com

7. Changes to This Policy

MY SUCH reserves the right to update or modify this Refund Policy when necessary. Any changes will be posted on this page with an updated revision date.

Thank You for Shopping With MY SUCH

We appreciate your trust and are committed to providing a smooth and reliable shopping experience.